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Shipping Information & Policies

Processing and Shipping Information:

 

All orders ship from Toronto, Ontario. Online orders enter into processing the following business day after they are placed, and require 2 business days for processing. European Boutique does not ship on weekends or Statutory Holidays. Orders placed on a Friday will enter into processing the following Monday.

There are times when an order may require additional processing time due to the size of the order, location of the products, or volume of orders being processed. If your order is delayed, you will receive notification from our Customer Service Department.

 

International Shipping information and policies:

 

European Boutique currently does not offer shipping outside of Canada.

 

Shipping Rates and Services:

 

All orders are shipped via Fedex. Delivery timelines are given in business days. All orders qualify for free shipping.

 

Expected Delivery Timeline:

 

Please note orders require 2 business days for processing prior to shipping.

  • Ground Shipping (2 – 5 Business Days - Free)
  • Express (1 – 2 Business Days - $35.00)

All parcels have an Adult Signature Requirement. Fedex will not release this parcel to the customer unless someone is available to sign for it.

 

Shipping Address:

 

All orders are only eligible for shipping if the address being shipped to matches the address on the credit card used for payment.

 

Tracking your order:

 

Once your order has shipped, you will receive an email from European Boutique that includes a link to your Fedex tracking information. Your tracking number should be active within 24-48 hours of the creation of your shipping label.

 

Out of stock items:

 

If an item is found to be unavailable due to an inventory discrepancy or another factor, the item will be removed from your order and you will be notified. You will not be charged for any items that are not available. When you submit an order through our online store, your credit card is pre-authorized for the total cost of the ordered product(s), applicable taxes, and shipping costs. When your order is shipped, European Boutique will charge an amount that reflects the total cost of the shipped product(s), applicable taxes, and shipping costs. Items that are cancelled due to being out of stock will not be included in the final charge to your card.

 

Special Requests and Outstanding Circumstances:

 

If you require special attention to your shipment or have a request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. For urgent requests, please contact our Customer Service Department during regular business hours (8:00 am – 4:00pm Monday to Friday, toll free at 1 833 871 8801​). For less urgent requests, you can email onlinesupport@european.ca. Additional charges may be required depending on the nature of your request.

 

Contact us:

 

If you have a question about our shipping policies or order please use our contact us form to reach our online customer service department. Alternatively you can email onlinesupport@european.ca  or contact us by telephone at toll free: 1 833 871 8801​

Customer Service hours of operation:

Monday - Friday: 8:00 am – 4:00 pm EST

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